No more crowded waiting rooms.
Customers scan a QR code at your counter, get a live token on their phone, and a WhatsApp message when it’s their turn. You call the next person with one tap.
- Free forever plan
- Set up in 2 minutes
- No app, no hardware
- English & हिन्दी
Built for
- Salons
- Clinics
- Labs
- Service centres
- Restaurants
- Snooker & gaming
- Offices & counters
Illustration: the staff screen calls the next customer, the customer’s phone counts down to their turn, and a WhatsApp message tells them where to go.
No machines to buy. Works with what you already have.
- Any smartphoneAndroid or iPhone, in the browser
- WhatsAppThe app your customers already use
- Any TV or tabletOptional “now serving” screen
- One printed posterWe make it for you, A4 or A5
The problem
Waiting in line is the worst part of the visit
A full waiting area costs you customers and stresses your staff. Here’s what changes on day one.
Without a queue system
- A crowd at the counter, and customers who walk out
- “How long will it take?” asked all day
- Arguments about who came first
- No idea when your busy hours are
With Turnly
- Customers wait anywhere: in the car, next door, at home
- Everyone sees their place and waiting time live
- A fair, clear order with token numbers
- Daily numbers: customers served, waits, peak hours
How it works
Live in three simple steps
No machines, no app, no training. If your staff can use WhatsApp, they can run this.
- 1 2 minutes
Create your queue, print the QR
Sign up, name your queue (Haircuts, OPD, Service desk) and print the ready-made poster.
- Opening hours, holidays and services
- Poster in English, Hindi or both
- Any printer, A4 or A5
- 2 10 seconds
Customers scan and get a token
They point the phone camera at the poster, type their name and see their place and waiting time.
- No app, no account, any phone
- No smartphone? Add them at the desk
- They wait anywhere and watch the line move
- 3 1 tap
Press NEXT. Everyone knows.
One tap calls the next customer. Their phone rings, WhatsApp says where to go, the TV shows it.
- Sound and vibration on their phone
- WhatsApp message (Pro plan)
- “Now serving” screen for the waiting room
What your customer experiences
- 1Scans at the doorJoins in 10 seconds, no app
- 2Waits anywhereTea next door, the car, even home
- 3Gets a heads-upWhen 2 are ahead, and when called
- 4Walks in on timeNo crowd, no “how long?”
Features
Everything a busy counter needs, nothing it doesn’t
Designed with reception desks: fast to use, hard to get wrong, clear for every customer.
Join any way
Every customer gets a token, however they arrive
Most customers scan the QR poster. Walk-ins without a phone are added at the desk in seconds, or join on a tablet kiosk.
- Print-ready QR poster for each counter or one for the whole shop
- Add walk-ins at the desk: name and number are optional
- Opening hours, holidays and a maximum line length, so the queue never overflows
Customers always know
A live ticket on their phone, and a WhatsApp when it’s time
People stop asking “how long?” when they can see it. They can step out, have tea next door and come back on time.
- Live position and waiting time that update by themselves
- WhatsApp message when they are almost next and when called (Pro)
- Sound and vibration on the phone when it’s their turn
For your staff
Call the next customer with one tap
One big button does the right thing: finish the current customer and call the next. Mistakes are one tap to undo.
- Keyboard shortcuts for busy desks: N for next, A to add
- Undo, recall, no-shows and “back in line” built in
- Bill in two taps: cash, card or UPI QR, with a receipt on their phone
- Several counters or chairs; nobody is ever called twice
Screens & insights
A TV for the waiting area, numbers for you
Show who is being served on any TV. See how many you served, how long people waited and when you’re busiest.
- “Now serving” display with a chime, on any smart TV or tablet
- Served, average wait, service time and busiest hours
- Plan staff around real peak hours
For every size
From a one-chair barbershop to a 20-counter hospital
Start small. The same product grows with you, and you never have to switch systems.
For the neighbourhood salon, clinic or repair shop
One QR poster at the counter and your phone. Customers wait comfortably and you stop managing the crowd by hand.
- Free forever for one queue and one counter
- Set up alone in two minutes, no training
- Works on a basic Android phone and slow networks
- Add walk-ins who don’t have a smartphone
Multi-branch
15 branches, one screen
Clinics, salons and labs across cities and states. Each branch keeps its own queues, QR codes, staff and GST number; you see them all together.
- Every branch, liveWaiting now, served, average wait and billed, side by side.
- Change once, push everywhereNew service or price? Copy it to all branches in one go.
- Customers pick the quiet branchYour brand page shows each branch’s live wait.
- Branch managersEach manager runs only their branch, with their own staff.
- One WhatsApp numberShared by all branches; replies reach the right one.
- One evening emailEvery branch’s day in a single summary at closing time.
Industries
Made for businesses where people walk in
Salons & barbershops
Walk-ins pick a service and wait anywhere until their chair is free.
See how it works →
Clinics & doctors
Calm waiting rooms, priority for the elderly, morning and evening OPD.
See how it works →
Diagnostic labs
Separate lines for blood tests, X-ray and reports, each with its own tokens.
See how it works →
Car & bike service
Customers wait over chai and are called when an advisor is free.
See how it works →
Restaurants & cafés
A waitlist guests can see, with a message when the table is ready.
See how it works →
Snooker, pool & gaming
A clock on every table or console, snacks on the bill, stop and pay by UPI.
See how it works →
Banks, offices & counters
Token system for service desks, with a TV display and staff logins.
Trust & security
Serious about your customers’ data
The same care a hospital or bank expects, in a product simple enough for a corner shop.
- Your own WhatsApp Business numberMessages go from your number through Meta’s official platform, never a personal WhatsApp.
- Encrypted and privateAll traffic is encrypted. Public screens show token numbers, never names.
- Access you controlOwner and staff roles, staff limited to their queues, removed staff lose access instantly.
- Full audit trailEvery call, skip and cancel is recorded with who did it and when.
- Data deleted on timeCustomer names and numbers are erased automatically after 90 days.
- Built for India’s DPDP ActClear consent on every join form, and opt-out with a single “STOP”.
FAQ
Questions, answered
Still unsure? Write to us and a real person will reply.
Your customers are already waiting
Set up your queue in two minutes. Free forever for one queue, no card needed.